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We understand that not everyone wants all the bells and whistles that come with a high-cost service plan. That's why we have designed multi-tiered subscription plans to give you the liberty to choose the essential services and features you need while still delivering impeccable support.
No matter what plan you pick, there’s two things guaranteed: high-service and low-value!
Haven’t found a service plan that has everything you need? Don’t worry, we have tailor-made plans for that.
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— High costs, no transparency
— Deviations in initial and final cost
— No hidden costs
— 100% Reliable
Convenience
— Services are generally all-inclusive and there’s no option to skip something you don’t want
— One-stop for all your D365 service needs
Service quality
— Low to poor, with delayed responses from support team
— Extremely high with prompt responses via various communication modes
Timelines
— Unreliable timelines
— Regular updates with comprehensive reporting
SLA (Service Level Agreement)
— Indefinite SLAs
— Slower resolutions
— No support portal to log tickets
— Well-defined SLAs
— Faster resolutions
— Support portal to log tickets
— Single POC (Point of Contact)
— SPOC’s accessibility via Skype and mobile phone
Escalation matrix
— Undefined escalation matrix
— Multi-level to prevent delays in responses
Support team
— Apathetic with no expertise on D365
— Only offsite support
— Dedicated and D365 experts
— Onsite and offsite support
Maintaining business operations can be challenging and that's why we offer a range of support services to help you get the most out of your Microsoft Dynamics 365 system. Our team of experienced professionals are here to provide you with the optimal support you need, whether it's troubleshooting, customization, or training. With our expertise, you can be confident that you are in good hands.
Our team is available 24/7 to provide you with quick and effective solutions to any technical issues you may encounter. Equipped with the latest tools and technology, our team helps resolve issues at the quickest possible time.
Our customization services enable you to tailor your Dynamics 365 system to meet your specific business needs. Our team of experts will work with you to identify your requirements and develop custom solutions that fit your unique business processes.
We offer comprehensive training programs to help your team get up to speed with Dynamics 365. Our training programs are designed to ensure that your team can use the system efficiently and effectively, and can maximize its benefits.
We help you move to the latest version of Dynamics 365 while ensuring that the migration or upgrade process is smooth and hassle-free.
We help optimize your D365 system for maximum efficiency and effectiveness. Our team of experts will analyze your business processes and recommend the best practices and solutions to help you achieve your goals.
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