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Transform your customer support into a revenue driver with Microsoft Dynamics 365 Customer Service. As a certified Microsoft Partner, Terracez helps businesses deliver seamless, AI-powered customer experiences through proactive service, analytics, and automation.
Most organizations fail to connect customer experience initiatives to strategic goals. Common challenges include no unified self-service portals or knowledge base, lack of proactive issue detection & limited visibility into agent productivity and KPIs. Dynamics 365 Customer Service addresses these pain points with AI insights, automation, and omnichannel engagement.
Deliver rich customer service experiences by implementing Dynamics 365 for Customer Service, a unified platform with ultra-modern capabilities. Get a bird’s-eye view of the minutest activity associated with customers to enable agents to perform better.
Receive AI-powered recommendations that use context cues in real-time to suggest similar references, cases, or knowledge articles to resolve customer issues quickly.
Get omnichannel support to deliver connected, consistent experience across channels. This includes chat, text, voice, WhatsApp, Messenger, etc., from a single agent desktop.
Resolve customer issues quickly by using artificial intelligence and setting special rules to prioritize, classify, and assign support inquiries to the most-qualified agent.
Get credible, actionable insights and a 360-degree view into how your knowledge base and agents' efforts are impacting organizational KPIs (Key Performance Indicators).
With IoT (Internet of Things), send remote commands to solve issues even before they occur to customers. Also, embedded alerts identify devices that are problematic too.
Use translation and sentiment analysis to understand your customer interactions better in real-time. This helps agents to solve their problems better and in a positive way.
As licensed experts in Dynamics 365 Customer Service, we not just bring our valuable insights to your table but also work with you like a true partner, taking the burden off your shoulders to modernize your IT with a seamless experience.
We examine your current state of operations and system to come up with innovative ideas that can change the way your customer service operates. We ideate fresh strategies in a span of 10 weeks.
We help your business stay up-to-date with the latest enhancements by getting away with your old, outdated systems and upgrade them with new systems to ensure you reap all the functional capabilities.
Mitigate the need to jump between business applications by bringing them all at one place. With vast experience and being Microsoft-certified, we take a standardized, agile approach to implement seamlessly.
With well-defined SLAs (Service-level Agreement) and escalation matrix, we provide a support experience that you will find nowhere else. We resolve issues at the earliest time for better customer experience.
New digital customer-care technologies have maximized revenues, saved on costs, and delivered better customer experience at once. To maximize your competitive advantage, you have to be quick—and smart because the future rate of e-care is different.
Unlock Exceptional Customer Experiences with Terracez Deliver consistent, data-driven customer service across every touchpoint. Our rapid implementation and AI-powered analytics help your business reduce service costs and improve satisfaction rates.
We help your business provide well-connected, seamless experiences across every digital channel as well as customer interaction.
With AI-driven insights, have a complete visibility to customer journey and help your business unveil new opportunities for improvement.
We enhance your agent experience through AI-driven capabilities like sentiment analysis, translation, and real-time transcription.
With a team of implementation experts, we work as true partners to re-engineer your core system and turn it cloud-ready for maximized efficiency, scalability, and flexibility.
Learn how we implement
Terracez helped us to achieve the business critical requirement of upgrading AX 2012 to D365 within our timelines. It was important for us to completely upgrade in 2 months which they achieved well before, where other MS partners told was not possible to do.
Terracez team is a great consultancy, which follows an agile approach to solve any kind of business issues. We are adding a lot of automation with their experienced and highly-skilled team in the manufacturing domain.
We wanted a partner to support in transitioning SATS’ processes to comply with the new regulation quickly. Terracez understood our business and helped us in enabling the process efficiency without compromising on compliance.
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