While Microsoft Dynamics 365 Customer Service enables you to win customers, winning at implementations is a bit tricky. You need accredited experts like us to align your operations with the right information technology to see the transformation you visualized.
Most customer service transformations stall because leaders fail to track and link the efforts directly with strategic priorities. Without improving agent experience or having a clear visibility into data that drives customer satisfaction, the effort end up being frivolous.
Deliver rich customer service experiences by implementing Dynamics 365 for Customer Service, a unified platform with ultra-modern capabilities. Get a bird’s-eye view of the minutest activity associated with customers to enable agents to perform better.
As licensed experts in Dynamics 365 Customer Service, we not just bring our valuable insights to your table but also work with you like a true partner, taking the burden off your shoulders to modernize your IT with a seamless experience.
We examine your current state of operations and system to come up with innovative ideas that can change the way your customer service operates. We ideate fresh strategies in a span of 10 weeks.
We help your business stay up-to-date with the latest enhancements by getting away with your old, outdated systems and upgrade them with new systems to ensure you reap all the functional capabilities.
Mitigate the need to jump between business applications by bringing them all at one place. With vast experience and being Microsoft-certified, we take a standardized, agile approach to implement seamlessly.
With well-defined SLAs (Service-level Agreement) and escalation matrix, we provide a support experience that you will find nowhere else. We resolve issues at the earliest time for better customer experience.
New digital customer-care technologies have maximized revenues, saved on costs, and delivered better customer experience at once. To maximize your competitive advantage, you have to be quick—and smart because the future rate of e-care is different.
Our agile approach puts a halt to overly long-lived, typical implementation odysseys. The combo of experienced team and best practices enables advanced configurations, quick prototyping, and 100% automated supply chain models.
We help your business unlock new opportunities by implementing a process that’s agile. We diminish inefficiencies and enable you to be future-prepared.
We implement intelligent automation solutions that deliver higher efficiency. Our tried-and-tested methods minimize delays and boosts your brand’s reputation.
We help businesses of large size overcome complexities and deal with humongous supplies flowing around geographies to see how much of something you are getting.
Digital disruption has brought a considerable shift, and it's time you restructure your operations in bold new ways. And ‘cloud ERPs’ are just what you need. They aren't emerging but are already the standard.
Featuring a suite of flexible solutions, Microsoft Dynamics 365 is exclusively designed to fit your business and not the other way around. It lets you connect teams, data, and processes with different business apps to ensure seamless operations.
It's not just a cool framework for kicking ideation into overdrive, but a continuous evolution strategy.
We help you inspire and envision what your business would look like by defining, planning, and storyboarding your complete digital transformation journey from start to finish. Our crew of skilled experts not just develop a long-term view but also outline clear strategies on how to deliver them.
We design a sealed case for technological impact and organizational change through critical value assessments to ensure it doesn’t pose a risk to your strategic goals. We help quantify your business ROI by calculating key metrics like cost savings, employee efficiencies, and revenue growth.
We enable you to achieve key business objectives by executing the transformation initiatives through a custom-made plan that ensures elevated customer success. We help you be ready for what's ahead by reinventing your core systems with next-gen IT capabilities.
Real implementation begins post implementation and that’s why we simplify your transition with our exclusive post-implementation support and customer experience expertise for fewer headaches. Our technical experts act as true partners to help you resolve queries, be it big or small.
The proliferation of innovative customer-care technologies have accelerated implementation timelines dramatically. We ditch the traditional approach that may take years to implement and instead, mount you on a rapid process-digitization that’s future-proof and keeps pace with the demanding customer landscape.
We help your business provide well-connected, seamless experiences across every digital channel as well as customer interaction.
With AI-driven insights, have a complete visibility to customer journey and help your business unveil new opportunities for improvement.
We enhance your agent experience through AI-driven capabilities like sentiment analysis, translation, and real-time transcription.
With a team of implementation experts, we work as true partners to re-engineer your core system and turn it cloud-ready for maximized efficiency, scalability, and flexibility.Learn how we implement
Terracez helped us to achieve the business critical requirement of upgrading AX 2012 to D365 within our timelines. It was important for us to completely upgrade in 2 months which they achieved well before, where other MS partners told was not possible to do.
Terracez team is a great consultancy, which follows an agile approach to solve any kind of business issues. We are adding a lot of automation with their experienced and highly-skilled team in the manufacturing domain.
We wanted a partner to support in transitioning SATS’ processes to comply with the new regulation quickly. Terracez understood our business and helped us in enabling the process efficiency without compromising on compliance.