Microsoft Dynamics 365 Customer Service Implementation Partner

Transform your customer support into a revenue driver with Microsoft Dynamics 365 Customer Service. As a certified Microsoft Partner, Terracez helps businesses deliver seamless, AI-powered customer experiences through proactive service, analytics, and automation.

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Optimize
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Solve
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Deliver
Tell us your concerns
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Why Businesses Struggle with Customer Service Transformation

Most organizations fail to connect customer experience initiatives to strategic goals. Common challenges include no unified self-service portals or knowledge base, lack of proactive issue detection & limited visibility into agent productivity and KPIs. Dynamics 365 Customer Service addresses these pain points with AI insights, automation, and omnichannel engagement.

Rising customer expectations poses new challenges for businesses

1
Lack of portals with a rich knowledge base to help agents ensure self-service
2
Failure to detect and solve issues even before they occur to customers
3
Incapability to deal with case resolution to equip agents with right details

Transform your customer support with an advanced system

Schedule a meeting
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Leverage embedded IoT (Internet of Things) alerts and signals to deliver proactive service
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Optimize your service operations and experiences through AI-driven insights and analytics
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Take care of case resolutions through AI-driven productivity tools for better accessibility to information

Solve all agent issues with
Microsoft Dynamics 365 Customer Service

Deliver rich customer service experiences by implementing Dynamics 365 for Customer Service, a unified platform with ultra-modern capabilities. Get a bird’s-eye view of the minutest activity associated with customers to enable agents to perform better.

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Increase your customer agent productivity

Receive AI-powered recommendations that use context cues in real-time to suggest similar references, cases, or knowledge articles to resolve customer issues quickly.

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Personalize your customer experience

Get omnichannel support to deliver connected, consistent experience across channels. This includes chat, text, voice, WhatsApp, Messenger, etc.,  from a single agent desktop.

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Auto assign requests to the ideal agents

Resolve customer issues quickly by using artificial intelligence and setting special rules to prioritize, classify, and assign support inquiries to the most-qualified agent.

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Access to knowledge-share insights

Get credible, actionable insights and a 360-degree view into how your knowledge base and agents' efforts are impacting organizational KPIs (Key Performance Indicators).

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Fix device problems proactively and easily

With IoT (Internet of Things), send remote commands to solve issues even before they occur to customers. Also, embedded alerts identify devices that are problematic too.

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Quickly adapt to customer sentiments real-time

Use translation and sentiment analysis to understand your customer interactions better in real-time. This helps agents to solve their problems better and in a positive way.

A reliable Dynamics 365 Customer Service implementation partner for your transformation need

As licensed experts in Dynamics 365 Customer Service, we not just bring our valuable insights to your table but also work with you like a true partner, taking the burden off your shoulders to modernize your IT with a seamless experience.

Our digital services are designed to cater your business end to end.
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Consult

We examine your current state of operations and system to come up with innovative ideas that can change the way your customer service operates. We ideate fresh strategies in a span of 10 weeks.

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Upgrade

We help your business stay up-to-date with the latest enhancements by getting away with your old, outdated systems and upgrade them with new systems to ensure you reap all the functional capabilities.

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Implement

Mitigate the need to jump between business applications by bringing them all at one place. With vast experience and being Microsoft-certified, we take a standardized, agile approach to implement seamlessly.

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Support

With well-defined SLAs (Service-level Agreement) and escalation matrix, we provide a support experience that you will find nowhere else. We resolve issues at the earliest time for better customer experience.

Chart the future of customer care with a core optimization philosophy

New digital customer-care technologies have maximized revenues, saved on costs, and delivered better customer experience at once. To maximize your competitive advantage, you have to be quick—and smart because the future rate of e-care is different.

Drive operational and cost effectiveness
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Build a next-gen revenue engine
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Change the technology landscape
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Clasp to an omnichannel CX
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We make it real in realistic timeframes

Our agile approach puts a halt to overly long-lived, typical implementation odysseys. The combo of experienced team and best practices enables advanced configurations, quick prototyping, and 100% automated supply chain models.

With a crew of dedicated experts, we ensure three essential factors.
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An agile business

We help your business unlock new opportunities by implementing a process that’s agile. We diminish inefficiencies and enable you to be future-prepared.

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Higher efficiency

We implement intelligent automation solutions that deliver higher efficiency. Our tried-and-tested methods minimize delays and boosts your brand’s reputation.

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Distributed footprint

We help businesses of large size overcome complexities and deal with humongous supplies flowing around geographies to see how much of something you are getting.

Digital disruption has brought a considerable shift, and it's time you restructure your operations in bold new ways. And ‘cloud ERPs’ are just what you need. They aren't emerging but are already the standard.

Switch to Microsoft Dynamics 365, a cloud-based ERP to get a bird’s-eye view into your operations

Featuring a suite of flexible solutions, Microsoft Dynamics 365 is exclusively designed to fit your business and not the other way around. It lets you connect teams, data, and processes with different business apps to ensure seamless operations.

Business transformation begins with an IDEA

It's not just a cool framework for kicking ideation into overdrive, but a continuous evolution strategy.

Inspire
Design
Empower
Achieve
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Inspire

We help you inspire and envision what your business would look like by defining, planning, and storyboarding your complete digital transformation journey from start to finish. Our crew of skilled experts not just develop a long-term view but also outline clear strategies on how to deliver them.

What we do in this phase:
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Find the transformation strategy that’s right for you
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Define and prioritize your strategy using development activities
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Use design thinking to generate and organize great ideas
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Ideate through creative and critical thinking exercises 
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Foster ideation and drive decision making with an envisioning workshop
Turn activities into actions
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Design

We design a sealed case for technological impact and organizational change through critical value assessments to ensure it doesn’t pose a risk to your strategic goals. We help quantify your business ROI by calculating key metrics like cost savings, employee efficiencies, and revenue growth.

What we do in this phase:
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Build a compelling case for change
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Assess both business and technological impact
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Thoughtful analysis to create a tailored current-to-future state journey
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Tackle business processes with an out-of-the-box Microsoft solution 
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Build a phased solution roadmap to turn transformation into reality
Transform your ERP journey
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Achieve

We enable you to achieve key business objectives by executing the transformation initiatives through a custom-made plan that ensures elevated customer success. We help you be ready for what's ahead by reinventing your core systems with next-gen IT capabilities.

What we do in this phase:
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Give you an economics-based proposal to help achieve the digital change
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Analysis to show how your digital journey will impact time, team, and finances
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Achieve your key business objectives identified through Microsoft Catalyst
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Prepare your business for implementation to accomplish customer success
Make implementation a breeze
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Support

Real implementation begins post implementation and that’s why we simplify your transition with our exclusive post-implementation support and customer experience expertise for fewer headaches. Our technical experts act as true partners to help you resolve queries, be it big or small.

How we support:
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Round the clock support
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Offshore & onsite resource outsourcing
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Support across all MS Dynamics products
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Structured teams for rapid support
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Support portal to raise tickets with strict SLAs
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Single Point of Contact for every customer
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Detailed monthly SLA and ticket status reports
Let us lend a hand
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Unlock a better customer service,
your competitive advantage, with us

Unlock Exceptional Customer Experiences with Terracez Deliver consistent, data-driven customer service across every touchpoint. Our rapid implementation and AI-powered analytics help your business reduce service costs and improve satisfaction rates.

We weave your customer support processes to ensure three key factors.
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Deliver an omnichannel engagement for better customer experiences

We help your business provide well-connected, seamless experiences across every digital channel as well as customer interaction.

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Enhance service operations via AI-driven processes and analytics

With AI-driven insights, have a complete visibility to customer journey and help your business unveil new opportunities for improvement.

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Empower your productive agents with a smart case management

We enhance your agent experience through AI-driven capabilities like sentiment analysis, translation, and real-time transcription.

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Microsoft certified
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20+ years of experience
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Agile implementation
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Dedicated team of experts
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Round-the-clock support

A reliable partner to implement Microsoft Dynamics 365 Customer Service in a seamless way

With a team of implementation experts, we work as true partners to re-engineer your core system and turn it cloud-ready for maximized efficiency, scalability, and flexibility.  

Learn how we implement

With a dedicated team of skilled experts, we help accelerate your transformation journey with bespoke innovation

4+

Offices
worldwide

25+

Projects
delivered

25+

Microsoft
experts

20+

Years of
experience

We Cater To Multiple Industries

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Manufacturing
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Food & Beverage
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Trading & Distribution
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Waste management
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Real estate
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Retail sector
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Construction
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Professional services

Don’t just take our word for it.
Hear what our customers say about us

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Terracez helped us to achieve the business critical requirement of upgrading AX 2012 to D365 within our timelines.  It was important for us to completely upgrade in 2 months which they achieved well before, where other MS partners told was not possible to do.

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Kareem Jamal, GEMS
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Terracez team is a great consultancy, which follows an agile approach to solve any kind of business issues. We are adding a lot of automation with their experienced and highly-skilled team in the manufacturing domain.

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Zubair N. Kozhissery, Arnon KSA
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We wanted a partner to support in transitioning SATS’ processes to comply with the new regulation quickly. Terracez understood our business and helped us in enabling the process efficiency without compromising on compliance.

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Mohammed Shareef, SATS
What do you want to know?

Some of the most frequently asked questions

How does Microsoft Dynamics 365 Field Service improve first-time fix rates?
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Can Dynamics 365 Field Service integrate with existing business applications?
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How does IoT integration enhance field service operations?
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What industries benefit most from Dynamics 365 Field Service?
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Why choose Terracez as your Microsoft Dynamics 365 Field Service partner?
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For customer-experience transformation, customer journey matters a lot. Book a free consultation with a Dynamics 365 expert today

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