Proactive & Managed Support with Microsoft Dynamics 365 Support Services

As a certified Microsoft Dynamics 365 Support Services partner, Terracez ensures seamless, proactive maintenance and support - so your business stays focused on growth, not downtime.

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We are a trusted Microsoft Dynamics partner for 50+ brands worldwide

Don’t let an unsupported digital system ruin business efficiency.

Technical errors are inevitable but not addressing them on time can be even more sabotaging, bringing not just your operations to a complete halt but also ruining your reputation with your customers. More than that, finding the right service provider who can lend a hand, in smaller or bigger concerns, like a true partner is hard.

Witness an empathetic support for all your Dynamics 365 needs

With a team of support experts, we go above and beyond to solve every possible issue that you might encounter with Microsoft Dynamics 365. While our offshore support team is India-based, we also have a provision to be onsite, depending on your needs.

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Our key differentiators

Dedicated support department that diligently focuses on the approach of PISCES (Post Implementation Support and Customer Experience Services).

Team of skilled expertise who go the extra mile in providing the right fixes and solutions to every problem revolving around Microsoft Dynamics 365.

No matter what application you use, we cover it all. We provide enhanced support for D365, AX, NAV, CRM, Power BI, and other Power platforms.

To meet quick support needs, we divide our teams based on different roles, which include Functional, Technical and Infrastructure.

To ensure quality fixes that aren’t just quick but also efficient, we have managers with 10+ years of experience monitor the issues before they are solved.

Keep your systems up and running with our enhanced Dynamics 365 support services

Real implementation starts post implementation — when users start using the system and that’s when the need for a partner arises —someone who not only helps users understand their requirements but also makes it available as per their expectations.

A support process that’s organized and well-defined

Get unlimited assistance for any problems that you have. Backed by well-defined SLAs (Service Level Agreements), our team is here to give you prompt responses and faster resolutions in the shortest time frame.

Support portal for logging tickets with SLA definition

Single PoC (Point of Contact) for each customer with contact details

Team processes the support tickets with optimal speed

Receive & track weekly or bi-weekly customer calls

Obtain comprehensive monthly SLA and ticket-status reports

Minimized delays with stringent escalation matrix

With a single point of contact assigned to every customer and a strict escalation matrix, be assured of the prompt responses and timely assistance we deliver to your business.

SPOC (Single Point of Contact) for quick updates and details

Get SPOC’s accessibility via Skype and mobile phone

Multi-level escalation matrix (SPOC, Support Head, Director Delivery Services) to ensure quick resolutions

Monthly review calls with SPOC & Support Head to discuss your tickets’ status

Post implementation service offerings

We follow a proactive approach to iron out even the tiniest issue before they become a bigger problem.

Enhanced D365 support and consulting to deliver the best resolution, on time and within a reasonable budget and SLA.

Obtain Product enhancement, module implementation, and IT infrastructure advisory around D365 & .NET framework.

Get offshore or onsite resource outsourcing as well as training. We have a team of resources specializing in different MS Dynamics flavors.

We offer bespoke development and third-party platform integrations to help your business adapt to enhanced functional capabilities.

Enhanced partner support

Broad microsoft expertise

Reliable and certified partner

No annual commitment

Complete transparency

Why choose us as your dynamics 365 managed service provider

We believe our managed service offers unrivaled expertise and resources to maximize your investment in Microsoft Dynamics 365. We have highlighted some of the reasons why we believe you should consider choosing us as your Dynamics 365 managed service partner.

Besides that, our D365 support services are categorized into three plans, so pick based on your needs.

Ticket-based (pay per ticket)

Hourly-based (pay per hour)

AMC-based - Annual maintenance contract (pay per year)

Call us to get complete assistance

Keep Your Dynamics 365 Running Smoothly, Always!

Partner with us for SLA-backed support, proactive maintenance, and seamless operations. With a team of implementation experts, we work as true partners to re-engineer your core system and turn it cloud-ready for maximized efficiency, scalability, and flexibility.

Microsoft certified

20+ years of experience

Agile implementation

Dedicated team

Round-the-clock support

Talk to a Dynamics 365 Support Expert in UAE

With a dedicated team of skilled experts, we help accelerate your transformation journey with bespoke innovation

4+

Offices
worldwide

25+

Projects
delivered

25+

Microsoft
experts

20+

Years of
experience

We cater to multiple industries

Manufacturing

Food & Beverage

Medical equipment

FMCG

Real estate

Ecommerce

Construction

Technology

Don’t just take our word for it.
Hear what our customers say about us

Terracez helped us to achieve the business critical requirement of upgrading AX 2012 to D365 within our timelines. It was important for us to completely upgrade in 2 months which they achieved well before, where other MS partners told was not possible to do.

Kareem Jamal, GEMS

Terracez team is a great consultancy, which follows an agile approach to solve any kind of business issues. We are adding a lot of automation with their experienced and highly-skilled team in the manufacturing domain.

Zubair N. Kozhissery, Arnon KSA

We wanted a partner to support in transitioning SATS’ processes to comply with the new regulation quickly. Terracez understood our business and helped us in enabling the process efficiency without compromising on compliance.

Mohammed Shareef, SATS

What do you want to know?

Proactive & Managed Support with Microsoft Dynamics 365 Support Services

We are a trusted Microsoft Dynamics partner for 50+ brands worldwide

Don’t let an unsupported digital system ruin business efficiency.