Proactive Microsoft Dynamics 365 Support & Maintenance

Keep your business running smoothly with Terracez—your trusted Microsoft Dynamics 365 Support and Managed Services Partner in UAE. We offer proactive, SLA-backed support for D365, AX, NAV, CRM, and Power Platforms, ensuring business continuity, zero downtime, and enhanced performance.

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Trusted by industrial enterprises across Saudi Arabia and the UAE"

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High-quality, scalable vector graphics (SVG) file, optimized for fast loading and crisp display on all screen sizes.High-quality, scalable vector graphics (SVG) file, optimized for fast loading and crisp display on all screen sizes.High-quality, scalable vector graphics (SVG) file, optimized for fast loading and crisp display on all screen sizes.High-quality, scalable vector graphics (SVG) file, optimized for fast loading and crisp display on all screen sizes.High-quality, scalable vector graphics (SVG) file, optimized for fast loading and crisp display on all screen sizes.High-quality, scalable vector graphics (SVG) file, optimized for fast loading and crisp display on all screen sizes.High-quality, scalable vector graphics (SVG) file, optimized for fast loading and crisp display on all screen sizes.

Why Reliable Dynamics 365 Support is Critical for Your Business

Technical issues can stall growth, reduce productivity, and hurt your customer experience. With Dynamics 365 constantly evolving, proactive support and timely maintenance are crucial to avoid downtime, compliance risks, and integration failures.

Witness an empathetic support for all your Dynamics 365 needs

Comprehensive Dynamics 365 Support Services
– Proactive, Predictive, and Partner-Led
- 24/7 Monitoring & Incident Resolution
- Functional, Technical & Infrastructure Support Teams
- Onsite and Offshore Support Models
- Regular SLA Reports and Health Checks
- Post-Implementation Support, Training, and User Adoption

Tell us your business objectives

Our key differentiators

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Dedicated support department that diligently focuses on the approach of PISCES (Post Implementation Support and Customer Experience Services).
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Team of skilled expertise who go the extra mile in providing the right fixes and solutions to every problem revolving around Microsoft Dynamics 365.
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No matter what application you use, we cover it all. We provide enhanced support for D365, AX, NAV, CRM, Power BI, and other Power platforms.
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To meet quick support needs, we divide our teams based on different roles, which include Functional, Technical and Infrastructure.
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To ensure quality fixes that aren’t just quick but also efficient, we have managers with 10+ years of experience monitor the issues before they are solved.

Keep your systems up and running with our enhanced Dynamics 365 support services

Real implementation starts post implementation — when users start using the system and that’s when the need for a partner arises - someone who not only helps users understand their requirements but also makes it available as per their expectations.

A support process that’s organized and well-defined

Get unlimited assistance for any problems that you have. Backed by well-defined SLAs (Service Level Agreements), our team is here to give you prompt responses and faster resolutions in the shortest time frame. Our Dynamics 365 Support Process (SLA-Driven & Transparent)
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Regular updates and reports. Team processes the support tickets with optimal speed
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Dedicated POC (Point of Contact) and monthly review calls for each customer with contact details
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Fast triage with escalation matrix. Obtain comprehensive monthly SLA and ticket-status reports
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Receive & track weekly or bi-weekly customer calls
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Support portal for logging tickets with SLA definition.
Smiling woman wearing a headset and blazer in an office setting with overlay text: detailed reports, quick responses, well-defined SLA.

Minimized delays with stringent escalation matrix

With a single point of contact assigned to every customer and a strict escalation matrix, be assured of the prompt responses and timely assistance we deliver to your business.
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SPOC (Single Point of Contact) for quick updates and details
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Get SPOC’s accessibility via Skype and mobile phone
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Multi-level escalation matrix (SPOC, Support Head, Director Delivery Services) to ensure quick resolutions
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Monthly review calls with SPOC & Support Head to discuss your tickets’ status
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Post-Implementation Dynamics 365 Support Services

We follow a proactive approach to iron out even the tiniest issue before they become a bigger problem.

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Continuous enhancement and module updates: Enhanced D365 support and consulting to deliver the best resolution, on time and within a reasonable budget and SLA.

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Custom app integrations and development: Obtain Product enhancement, module implementation, and IT infrastructure advisory around D365 & .NET framework.

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Onsite/offshore resource outsourcing: Get offshore or onsite resource outsourcing to extend your internal team. Our consultants specialise across all Microsoft Dynamics flavours - from D365 F&O and Business Central to CRM and Power Platform.

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System performance audits and optimization: We offer bespoke development and third-party platform integrations to help your business adapt to enhanced functional capabilities.

Digital disruption has brought a considerable shift, and it's time you restructure your operations in bold new ways. And ‘cloud ERPs’ are just what you need. They aren't emerging but are already the standard.

Switch to Microsoft Dynamics 365, a cloud-based ERP to get a bird’s-eye view into your operations

Featuring a suite of flexible solutions, Microsoft Dynamics 365 is exclusively designed to fit your business and not the other way around. It lets you connect teams, data, and processes with different business apps to ensure seamless operations.

Digital disruption has brought a considerable shift, and it's time you restructure your operations in bold new ways. And ‘cloud ERPs’ are just what you need. They aren't emerging but are already the standard.

Switch to Microsoft Dynamics 365, a cloud-based ERP to get a bird’s-eye view into your operations

Featuring a suite of flexible solutions, Microsoft Dynamics 365 is exclusively designed to fit your business and not the other way around. It lets you connect teams, data, and processes with different business apps to ensure seamless operations.

Infographic titled 'Off-Site Support highlights' listing five support features: Support portal to manage tickets, Single Point of Contact for updates, Escalation team for faster resolutions, Well-defined SLAs for service quality, and Monthly ticket status reports.
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Enhanced partner support
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Broad microsoft expertise
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Reliable and certified partner
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No annual commitment
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Complete transparency

Why Choose Terracez as Your Microsoft Dynamics 365 Managed Services Partner?

We believe our managed service offers unrivaled expertise and resources to maximize your investment in Microsoft Dynamics 365. We have highlighted some of the reasons why we believe you should consider choosing us as your Dynamics 365 managed service partner.

Besides that, our D365 support services are categorized into three plans, so pick based on your needs.

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Ticket-based (pay per ticket)
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Hourly-based (pay per hour)
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AMC-based - Annual maintenance contract (pay per year)
Call us to get complete assistance

Keep Your Dynamics 365 Running Smoothly, Always!

Partner with Terracez for Reliable Dynamics 365 Support in UAE Experience proactive, SLA-backed Microsoft Dynamics 365 Support and Managed Services. Keep your ERP/CRM optimized, secure, and future-ready.

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Microsoft certified
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20+ years of experience
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Agile implementation
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Dedicated team
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Round-the-clock support
Talk to a Dynamics 365 Support Expert Today.
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With a dedicated team of skilled experts, we help accelerate your transformation journey with bespoke innovation

4+

Offices
worldwide

25+

Projects
delivered

25+

Microsoft
experts

20+

Years of
experience

We cater to multiple industries

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Manufacturing
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Food & Beverage
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Medical equipment
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FMCG
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Real estate
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Ecommerce
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Construction
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Technology

Don’t just take our word for it.
Hear what our customers say about us

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Terracez helped us to achieve the business critical requirement of upgrading AX 2012 to D365 within our timelines.  It was important for us to completely upgrade in 2 months which they achieved well before, where other MS partners told was not possible to do.

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Kareem Jamal, GEMS
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Terracez team is a great consultancy, which follows an agile approach to solve any kind of business issues. We are adding a lot of automation with their experienced and highly-skilled team in the manufacturing domain.

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Zubair N. Kozhissery, Arnon KSA
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We wanted a partner to support in transitioning SATS’ processes to comply with the new regulation quickly. Terracez understood our business and helped us in enabling the process efficiency without compromising on compliance.

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Mohammed Shareef, SATS
What do you want to know?

Some of the most frequently asked questions

What is Microsoft Dynamics 365 Support?
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What’s included in Dynamics 365 Managed Services?
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How does Terracez provide Dynamics 365 support?
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Do you support all Dynamics applications?
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What are the benefits of AMC for Dynamics 365?
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Does Terracez provide Dynamics 365 training?
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Is training included in your support plans?
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We'll support you like a true partner and give you assistance that you would have never experienced before. Let us solve your technical issues!

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