Seamless AI, IoT & Predictive Maintenance with Microsoft Dynamics 365 Field Service

As a Certified Microsoft Dynamics 365 Field Service Partner, Terracez helps enterprises streamline operations with AI-powered scheduling, IoT-driven predictive maintenance, and real-time data insights. Our expertise ensures seamless implementation, migration, and support for global brands across manufacturing, retail, real estate, trading, and distribution.

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Fix
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Optimize
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Enhance
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Every element of your field management solution must work in tandem to reap the benefits.

The failure to take a multifaceted, well-coordinated approach to your field-force management ends up not only creating waste and increased cost-to-serve but also sabotages customer experience.

Challenges in Modern Field Service Management

1
Managing customer demands across distributed workforce
2
Inefficient technician scheduling & Rising customer expectations for proactive service
3
Disparate legacy systems & poor data visibility & High service costs with low first-time fix rates

Overcome every hurdle with your field services with a modern system

Schedule a meeting
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Enhance resource scheduling with better skills-based matching for dispatching the right technician at the right time and place.
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Optimize your service operations with AI & IoT tools to get actionable insights and avail real-time remote support to improve first-time fix rates.
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Improve workforce productivity by equipping them with bang-on tools and data so they are prepared for every service dispatch.

Witness connected experiences withMicrosoft Dynamics 365 Field Service

With built-in intelligence, D365 Field Service lets you resolve issues even before they occur. Not just that, it helps your business optimize resource scheduling and deliver technician success with every first-time fix rate.

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Predictive maintenance for better performance

Carry out preventative maintenance that’s “just-in-time” by comprehending actual consumption rather than a time-based schedule.

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Comprehensive mobility for higher efficiency

Send personalized surveys automatically and enhance proactive service with smart, AI-based suggestions for incident-based selection on work orders.

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Quick integration and easy customisation

Not just customize but also integrate with any other business apps of Microsoft 365 for systems to operate in conjunction with each other and drive efficiency.

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Optimize your resource scheduling

Enable automated scheduling optimization while reducing manual scheduling to free dispatchers with high-value activities. Manage resources and requirements better.

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Experience a proactive service

Use IoT to resolve and predict customer issues even before they occur. Ensure uninterrupted customer operations via hassle-free, pre-emptive field services.

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Get credible and real-time data insights

Offer field service agents and technicians with a bird’s-eye view into customers, routes, and issues in real-time to deliver better customer experiences.

A true Dynamics 365 Field Service implementation partner for your transformation need

Our partnership means that you are never alone. As certified experts in Dynamics 365 Field Service, we will be with you at every phase to ensure a painless, burdenless, and seamless smooth transition for you and your employees.

Our transformation services are catered to meet your digital needs.
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Consult

We come up with fresh ideas after assessing your existing system and understanding your business. We ideate the strategies by rethinking your core together as a true partner.

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Upgrade

We help your business get rid of outdated software and upgrade them to a new system with fresh functional capabilities and enhanced flows that adapts to users quickly.

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Implement

With a team of experts, we help your business scale and innovate with confidence while driving an efficient, well-structured approach to strengthen your operational flow.

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Support

No matter what application of Dynamics 365 you use, we are here to help. With flexible and tailored support plans, experience faster resolution times.

We follow a agile methodology to deliver a positive impact

We work with you like a true partner to understand your goals and deliver measurable outcomes. We execute things in a standardized approach based on best practices to ensure implementation success.

Plan it
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Build it
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Roll it
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Support it
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In a sea full of certified Dynamics 365 Field Service partners, we are a different species

The technology you need. The implementation you desire. The support you want. Or, you can have all three with an experience that’s exhilarating. With our rich industry expertise, we drive tech transformation, profitability, and growth through tailor-made solutions on the Microsoft stack.

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Bring value with deep industrial experience
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Scalable approach to future-proof your business
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Open communication for better clarity and transparency
Learn more about us

We make it real in realistic timeframes

Our agile approach puts a halt to overly long-lived, typical implementation odysseys. The combo of experienced team and best practices enables advanced configurations, quick prototyping, and 100% automated supply chain models.

With a crew of dedicated experts, we ensure three essential factors.
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An agile business

We help your business unlock new opportunities by implementing a process that’s agile. We diminish inefficiencies and enable you to be future-prepared.

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Higher efficiency

We implement intelligent automation solutions that deliver higher efficiency. Our tried-and-tested methods minimize delays and boosts your brand’s reputation.

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Distributed footprint

We help businesses of large size overcome complexities and deal with humongous supplies flowing around geographies to see how much of something you are getting.

Digital disruption has brought a considerable shift, and it's time you restructure your operations in bold new ways. And ‘cloud ERPs’ are just what you need. They aren't emerging but are already the standard.

Switch to Microsoft Dynamics 365, a cloud-based ERP to get a bird’s-eye view into your operations

Featuring a suite of flexible solutions, Microsoft Dynamics 365 is exclusively designed to fit your business and not the other way around. It lets you connect teams, data, and processes with different business apps to ensure seamless operations.

Business transformation begins with an IDEA

It's not just a cool framework for kicking ideation into overdrive, but a continuous evolution strategy.

Inspire
Design
Empower
Achieve
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Inspire

We help you inspire and envision what your business would look like by defining, planning, and storyboarding your complete digital transformation journey from start to finish. Our crew of skilled experts not just develop a long-term view but also outline clear strategies on how to deliver them.

What we do in this phase:
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Find the transformation strategy that’s right for you
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Define and prioritize your strategy using development activities
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Use design thinking to generate and organize great ideas
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Ideate through creative and critical thinking exercises 
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Foster ideation and drive decision making with an envisioning workshop
Turn activities into actions
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Design

We design a sealed case for technological impact and organizational change through critical value assessments to ensure it doesn’t pose a risk to your strategic goals. We help quantify your business ROI by calculating key metrics like cost savings, employee efficiencies, and revenue growth.

What we do in this phase:
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Build a compelling case for change
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Assess both business and technological impact
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Thoughtful analysis to create a tailored current-to-future state journey
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Tackle business processes with an out-of-the-box Microsoft solution 
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Build a phased solution roadmap to turn transformation into reality
Transform your ERP journey
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Achieve

We enable you to achieve key business objectives by executing the transformation initiatives through a custom-made plan that ensures elevated customer success. We help you be ready for what's ahead by reinventing your core systems with next-gen IT capabilities.

What we do in this phase:
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Give you an economics-based proposal to help achieve the digital change
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Analysis to show how your digital journey will impact time, team, and finances
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Achieve your key business objectives identified through Microsoft Catalyst
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Prepare your business for implementation to accomplish customer success
Make implementation a breeze
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Support

Real implementation begins post implementation and that’s why we simplify your transition with our exclusive post-implementation support and customer experience expertise for fewer headaches. Our technical experts act as true partners to help you resolve queries, be it big or small.

How we support:
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Round the clock support
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Offshore & onsite resource outsourcing
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Support across all MS Dynamics products
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Structured teams for rapid support
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Support portal to raise tickets with strict SLAs
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Single Point of Contact for every customer
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Detailed monthly SLA and ticket status reports
Let us lend a hand
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We help you gain a competitive advantage

We rethink the way your field services operate and build processes that interact with your business's core functions, a key differentiator which gives you a competitive advantage.

With a team of certified experts, we take care of three key factors.
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Meet growing customer expectations

Ensure your business provides service to more customers with enhanced first-time fix rates. Issues are resolved even before they occur, avoiding downtime while increasing CSAT.

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Credible real-time
data insights

Get a bird’s-eye view of your key field service metrics with in-depth and credible  insights to help your business monitor your KPIs and make data-driven decisions.

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Empower your frontline
field workers

Ensure your technicians are equipped with the right information and tools to solve issues on time. Use mixed reality to complete service calls by collaborating with experts.

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Microsoft certified
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20+ years of experience
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Agile implementation
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Dedicated team
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Round-the-clock support

We are a high-caliber team that makes digital implementations around Microsoft Dynamics 365 breezy

With a team of implementation experts, we work as true partners to re-engineer your core system and turn it cloud-ready for maximized efficiency, scalability, and flexibility.  

Discover more Features

With a dedicated team of skilled experts, we help accelerate your transformation journey with bespoke innovation

4+

Offices
worldwide

25+

Projects
delivered

25+

Microsoft
experts

20+

Years of
experience

We Cater To Multiple Industries

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Manufacturing
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Food & Beverage
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Trading & Distribution
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Waste management
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Real estate
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Retail sector
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Construction
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Professional services

Don’t just take our word for it.
Hear what our customers say about us

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Terracez helped us to achieve the business critical requirement of upgrading AX 2012 to D365 within our timelines.  It was important for us to completely upgrade in 2 months which they achieved well before, where other MS partners told was not possible to do.

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Kareem Jamal, GEMS
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Terracez team is a great consultancy, which follows an agile approach to solve any kind of business issues. We are adding a lot of automation with their experienced and highly-skilled team in the manufacturing domain.

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Zubair N. Kozhissery, Arnon KSA
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We wanted a partner to support in transitioning SATS’ processes to comply with the new regulation quickly. Terracez understood our business and helped us in enabling the process efficiency without compromising on compliance.

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Mohammed Shareef, SATS
What do you want to know?

Some of the most frequently asked questions

How does Microsoft Dynamics 365 Field Service improve first-time fix rates?
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Can Dynamics 365 Field Service integrate with existing business applications?
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How does IoT integration enhance field service operations?
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What industries benefit most from Dynamics 365 Field Service?
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Why choose Terracez as your Microsoft Dynamics 365 Field Service partner?
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Companies that trusted our expertise have witnessed accelerated growth.
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