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The Supply Chain Challenge

Most supply chain ERP programmes underperform for the same reason. The operating model was never clearly defined before implementation began. Process ownership is unclear. Governance of cross-functional decisions is absent. Data quality is assumed rather than verified. The system goes live reflecting the complexity of the old operating model, not the clarity of the new one. Procurement decisions still happen outside the system. Inventory data is still unreliable. The COO still manages operations through spreadsheets and weekly calls.

Two businessmen in a meeting, one in a black suit explaining charts on a tablet to the other, who listens thoughtfully with a hand on his chin, seated at a table with printed graphs.

The operating model was never clearly defined before implementation began.

Process ownership is unclear. Governance of cross-functional decisions is absent.

Data quality is assumed rather than verified.

The system goes live reflecting the complexity of the old operating model, not the clarity of the new one.

Procurement decisions still happen outside the system.

Inventory data is still unreliable. The COO still manages operations through spreadsheets and weekly calls.

Man in a white shirt sitting at a desk in a server room, looking at printed charts while using a laptop and computer monitor.

A supply chain system cannot fix an unclear operating model.

It will automate the confusion.

Most supply chain ERP programmes underperform for the same reason.

The operating model was never clearly defined before implementation began.

A supply chain system cannot fix an unclear operating model.

It will automate the confusion.

A supply chain system cannot fix an unclear operating model. It will automate the confusion.

See How Supply Chain Readiness Is Assessed

What Dynamics 365 Supply Chain Management Does

Microsoft Dynamics 365 Supply Chain Management is an enterprise-grade platform for complex, high-volume operations. It is used by manufacturers, EPC contractors, industrial enterprises, and distribution organisations across Saudi Arabia and the GCC.

Functional Area	What It Manages
Procurement and sourcing	Controlled, auditable purchasing across entities
Inventory management and costing	Real-time stock visibility, costing, and valuation
Warehouse management	Mobile operations, picking accuracy, and space utilisation
Manufacturing and production control	Production orders, scheduling, and throughput management
Master planning and demand forecasting	Reduced stock-outs and excess inventory
Transportation management	End-to-end logistics visibility and cost control
Quality management	Compliance and quality control across the supply chain
Asset and maintenance management	Reduced downtime for industrial and field operations
Power BI integration	Operational dashboards for COO and operations leadership

How Terracez Delivers Supply Chain Transformation

Terracez does not begin with configuration. It begins by asking whether the supply chain operating model is clearly defined, owned, and governable.

Before configuration begins:

Executive alignment confirmed
Future-state operating model defined
Item, supplier, and inventory data assessed
Finance, project, and field integrations mapped
Cross-functional governance established

During implementation:

Configuration reflects the agreed operating model, not system defaults.
Customisation is minimised.
Standard platform capabilities are maximised.
Every configuration decision maps to an agreed operational outcome.

After Go-Live:

Terracez monitors supply chain KPI performance, user adoption, and process compliance through the Alignyx platform.
Continuous optimisation is structured into the programme from the outset.
Go-Live is the beginning of operational improvement, not the end of the engagement.

Go-Live is the beginning of operational improvement, not the end of the engagement.

Copilot for Supply Chain Management

Dynamics 365 Supply Chain Management includes embedded Copilot capabilities that assist operations leaders with demand signals, disruption awareness, and procurement decisions.

Copilot output quality is directly proportional to item master data and supplier data quality. Terracez assesses both before Copilot is activated across supply chain functions.

Five use cases that deliver immediate value:

A man in a blue suit sitting at a desk, analyzing data charts displayed on a desktop computer screen, including bar graphs, line charts, and a pie chart.

Supply disruption alerts — Copilot surfaces proactive disruption signals with recommended alternative sourcing options before stock-outs occur

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Demand forecasting assistance — AI-assisted replenishment recommendations based on demand signals and historical patterns

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Inventory querying — Natural language access to inventory positions and supplier performance without waiting for a report

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Purchase order assistance — Automated summarisation and approval support for procurement teams

Person wearing glasses sitting at a wooden desk reviewing printed charts and graphs, with a desktop computer displaying data visualizations in the background and potted plants on the desk.

Production anomaly detection — Exception management for production schedules before delays escalate

Man wearing a yellow hard hat and gray shirt studies documents in a warehouse with shelves stacked with boxes, with a laptop open in front of him.

Licensing

Dynamics 365 Supply Chain Management is licensed per user, per month. The right structure depends on user roles across operations, procurement, planning, and field execution.

Every engagement includes a licence design exercise. The objective is the right licences for the right roles at the right cost — not maximum licence volume.

Licence Type — Who It Is For

D365 Supply Chain Management — full user

Operations Directors, Procurement Leads, Planners requiring full module access

D365 SCM — attach licence

Cross-functional users already licensed on another Dynamics 365 application

Dynamics 365 Guides (optional)

Production and maintenance teams requiring mixed reality work instructions

Power BI Pro

COO and operations leadership requiring dashboards

Microsoft Copilot

Operations teams with Copilot-enabled licence plans

Who This Is For

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CEOs and Transformation Directors

leading enterprise ERP programmes

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CFOs and Finance Directors

driving finance transformation

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COOs and Operations Directors

transforming supply chain, manufacturing, or field operations

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CIOs

responsible for enterprise ERP strategy and delivery

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PMO Directors

managing complex, multi-workstream transformation programmes

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Organisations across GCC

implementing Dynamics 365 for the first time or replacing

We Cater To Multiple Industries

Manufacturing

Construction & EPC

Holding Companies & Diversified Groups

Government & Public Sector

Energy & Utilities

Distribution & Supply Chain

Food & Beverage

Real Estate Development

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Why Terracez

Terracez is a Microsoft Solutions Partner for Business Applications. It is also a Transformation Intelligence Advisory — which means every Supply Chain engagement is preceded by an organisational readiness assessment, not a requirements workshop.

The objective is not a successful implementation. The objective is a supply chain function that operates with greater control, visibility, and executive confidence after the system is in place.

Discuss Your Supply Chain Transformation

What Our Clients Say

Trusted by brands across industries

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"Terracez helped us to achieve the business critical requirement of upgrading AX 2012 to D365 within our timelines. It was important for us to completely upgrade in 2 months which they achieved well before, where other MS partners told was not possible to do."

Kareem Jamal, GEMS

Business Application Head

"Terracez team is a great consultancy, which follows an agile approach to solve any kind of business issues. We are adding a lot of automation with their experienced and highly-skilled team in the manufacturing domain."

Zubair N. Kozhissery, Arnon KSA

Information Technology Head

"We wanted a partner to support in transitioning SATS’ processes to comply with the new regulation quickly. Terracez understood our business and helped us in enabling the process efficiency without compromising on compliance."

Mohammed Shareef, SATS

Finance Controller

Is Your Supply Chain Operating Model Ready for Transformation?

Ready to Begin?

Every engagement begins with a structured conversation about operational priorities — not a demonstration of platform features.

Request a Supply Chain Readiness Conversation

See How Alignyx Measures Operational Readiness and Supply Chain Governance

No obligation. No sales process. A senior Terracez advisor will discuss your supply chain transformation objectives and assess organisational readiness.

Supply Chain Performance Begins With Organisational Clarity