Go-Live Is Not the End of Transformation. It Is the Beginning.

The Terracez Enterprise Success Office provides the post-Go-Live structure, governance, and continuous intelligence that enterprise organisations need to realise the full value of their Dynamics 365 investment.

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The Post-Go-Live Problem

A system that goes live but is not adopted has not delivered transformation. It has delivered infrastructure. The work of transformation continues after Go-Live, not before it.

Most ERP programmes effectively end at Go-Live, leaving organisations to realise value on their own.

That is where transformation often breaks down. Adoption falls, workarounds return, process discipline weakens, and expected business outcomes fail to materialise.

The Enterprise Success Office exists to prevent this. It extends post-Go-Live support beyond technical incidents to include adoption, governance, continuous improvement, and executive oversight — ensuring the transformation continues after the project ends.

What Is the Enterprise Success Office?

The Terracez Enterprise Success Office (ESO) is a structured post-Go-Live managed service that combines technical support, adoption management, continuous improvement, and executive reporting into a single ongoing engagement.

It is not a helpdesk. It is not a break-fix support contract. It is a transformation continuity service designed to ensure that the business outcomes agreed at the start of the programme are actually delivered.

The ESO operates across three interconnected disciplines:

Enterprise Success Office

Vision. Strategy. Assess. Align. Design. Execute. Govern. Measure. Optimise. Transform Again.

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The ESO monitors user adoption continuously using the Alignyx platform. Where adoption is below expected levels, structured intervention is initiated — not after a quarterly review, but in real time.

User adoption monitoring by function, role, and process area
Executive adoption reporting for leadership visibility
Targeted adoption interventions for low-adoption areas
Change management support for process updates and new capability releases
Training refresh and capability building for new users and role changes

The ESO manages the ongoing enhancement roadmap for the Dynamics 365 environment. Business requirements evolve. Platform capabilities improve. The ESO ensures the organisation captures value from both.

Enhancement backlog management and prioritisation
Microsoft release wave assessment and feature adoption planning
Process improvement identification and implementation
Configuration changes aligned to operating model evolution
Integration and data quality monitoring

The ESO provides executive-level visibility into the health of the transformation, not just the health of the system.

Monthly Executive Transformation Health Report (powered by Alignyx)
KPI performance tracking against the agreed Business Success Framework
Governance of the ongoing transformation programme
Escalation management for cross-functional issues
Strategic advisory on platform evolution and roadmap decisions

Post-Implementation Dynamics 365 Support Services

We follow a proactive approach to iron out even the tiniest issue before they become a bigger problem.

Custom app integrations and development

Obtain Product enhancement, module implementation, and IT infrastructure advisory around D365 & .NET framework.

Onsite/offshore resource outsourcing

Get offshore or onsite resource outsourcing to extend your internal team. Our consultants specialise across all Microsoft Dynamics flavours - from D365 F&O and Business Central to CRM and Power Platform.

System performance audits and optimization

We offer bespoke development and third-party platform integrations to help your business adapt to enhanced functional capabilities.

Alignyx: The Intelligence Engine Behind the ESO

The Enterprise Success Office is powered by the Alignyx platform.

The Enterprise Success Office is powered by Alignyx, providing continuous monitoring, executive reporting, and real-time transformation health intelligence.

Unlike manual post-Go-Live reviews, Alignyx surfaces risks early and gives leadership clear evidence of whether the Dynamics 365 investment is delivering the intended business outcomes.

What Alignyx monitors in the ESO context:

The Alignyx Executive Dashboard is the primary governance tool for the ESO. It gives the CEO, CIO, and CFO a real-time view of transformation health without requiring manual status reports from the project team.

User Adoption

Adoption rates by function, role, and process area — tracked continuously, not quarterly.

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Executive Adoption

Whether leadership is using system-generated intelligence to make decisions, or reverting to offline methods.

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Process Compliance

Whether agreed business processes are being followed in the system, or being bypassed.

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Stakeholder Alignment

Whether business ownership and governance accountability are being maintained post-Go-Live.

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Whether master data and transactional data quality is being sustained or deteriorating.

Data Quality

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Benefits Realisation

Whether the KPIs agreed in the Business Success Framework are being achieved.

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Transformation Health Score

An aggregated signal across all domains, giving executive leadership a single view of programme health.

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Stakeholder Alignment in the Post-Go-Live Period

The most common reason transformation value is lost after Go-Live is not technical. It is organisational. Business leaders gradually disengage, process ownership weakens, and active project governance becomes dormant.

The ESO addresses this directly. Stakeholder alignment is monitored through Alignyx and reviewed at every executive governance session. When alignment deteriorates, the ESO team intervenes with a structured advisory conversation at the right level of the organisation.

ESO alignment governance includes:

Monthly Alignment Health Review

Monthly alignment health review with programme sponsors

Quarterly Executive Governance

Quarterly executive governance sessions with senior Terracez advisors

Business Ownership Escalation

Escalation of business ownership gaps to executive leadership before they affect process compliance

Structured Re-Alignment Workshops

Structured re-alignment workshops where Alignyx identifies sustained misalignment across business functions

Annual Transformation Health Assessment

Annual transformation health assessment to confirm alignment to the original transformation intent — or update it where the business has evolved

ESO Service Tiers

The Enterprise Success Office is structured across three service tiers, aligned to the complexity and scale of the organisation's Dynamics 365 environment.

Service Tier	Scope	Best For
ESO Foundation	Technical support, adoption monitoring, monthly reporting	Organisations requiring structured support post-Go-Live
ESO Standard	Foundation plus continuous improvement, enhancement management, quarterly executive review	Organisations with active improvement roadmaps
ESO Advanced	Standard plus executive governance, strategic advisory, Alignyx continuous monitoring	Complex multi-entity or multi-module environments requiring ongoing transformation governance

What the ESO Measures

The Enterprise Success Office tracks outcomes, not just tickets. Every ESO engagement is governed by a Business Success Framework agreed at the start of the programme. Metrics tracked include:

Metrics Tracked

User adoption rates by function and role

Process compliance across key business processes

System performance and availability

Data quality indicators

Metrics Tracked

Business KPI performance against agreed targets

Enhancement delivery velocity

Executive reporting quality and frequency

Transformation health score (via Alignyx)

We Cater To Multiple Industries

Manufacturing

Construction & EPC

Holding Companies & Diversified Groups

Government & Public Sector

Energy & Utilities

Distribution & Supply Chain

Food & Beverage

Real Estate Development

Who This Is For

The Enterprise Success Office is designed for:

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CEOs and Transformation Directors

leading enterprise ERP programmes

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CFOs and Finance Directors

driving finance transformation

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COOs and Operations Directors

transforming supply chain, manufacturing, or field operations

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CIOs

responsible for enterprise ERP strategy and delivery

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PMO Directors

managing complex, multi-workstream transformation programmes

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Organisations across GCC

implementing Dynamics 365 for the first time or replacing

What Our Clients Say

Trusted by brands across industries

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"Terracez helped us to achieve the business critical requirement of upgrading AX 2012 to D365 within our timelines. It was important for us to completely upgrade in 2 months which they achieved well before, where other MS partners told was not possible to do."

Kareem Jamal, GEMS

Business Application Head

"Terracez team is a great consultancy, which follows an agile approach to solve any kind of business issues. We are adding a lot of automation with their experienced and highly-skilled team in the manufacturing domain."

Zubair N. Kozhissery, Arnon KSA

Information Technology Head

"We wanted a partner to support in transitioning SATS’ processes to comply with the new regulation quickly. Terracez understood our business and helped us in enabling the process efficiency without compromising on compliance."

Mohammed Shareef, SATS

Finance Controller

Is Your Organisation Realising the Full Value of Its Dynamics 365 Investment?

The Enterprise Success Office begins with an honest assessment of where value is being lost and what it would take to recover it.

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No obligation. No sales process. A senior Terracez advisor will assess your current post-Go-Live position and outline what structured value realisation looks like.